Returns & Exchanges

At Dr. Pen, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return window for unused and unopened products. If your device is defective or doesn't meet our quality standards, our dedicated support team is here to facilitate a swift exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Prepare Your Package

  Ensure the device is in its original, unopened packaging with all included accessories and manuals to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked postal service to send your package back to our designated quality control center.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund to the original payment method within 5-7 business days.