Frequently Asked Questions
Everything you need to know about your Dr. Pen journey.
Are your Dr. Pen devices authentic?
Yes, all our devices are 100% authentic. Each box comes with a unique verification QR code that can be scanned on the official manufacturer website to confirm its legitimacy.
How long does shipping take?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days, while express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Due to hygiene reasons, we cannot accept returns on used devices or opened needle cartridges.
Do the devices come with a warranty?
Yes, every Dr. Pen device purchased from our store includes a 12-month manufacturer warranty covering any functional defects or hardware issues.
How do I choose the right needle cartridge?
Cartridge choice depends on your skin goals. 11-16 pin needles are ideal for deep scarring, while 36-42 pin needles are better for fine lines and hydration. Nano-needles are best for product absorption and sensitive areas.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans like Afterpay and Klarna.